---
skill: stakeholder-update
title: Stakeholder Update
input: "Weekly update for sales, support, and exec stakeholders on the checkout revamp. Status: 10% rollout live, conversion +4%, one payments edge case under investigation, full launch gated on a Legal PCI review due Tuesday."
source: generated by claude-sonnet-4-6
---

# Product Update: Checkout Revamp
**Week of [Current Week]**

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## BLUF
**Status**: 🟡 At Risk
**Key Takeaway**: Checkout revamp is live at 10% traffic with early conversion gains (+4%), but full launch is gated on a Legal PCI review due Tuesday and one payments edge case under active investigation.
**Action Needed**: Legal to confirm PCI review timeline by Tuesday EOD; Support leads to review edge case escalation path below.

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## Progress Summary
- Launched checkout revamp to 10% of traffic — rollout is stable with no incidents
- Conversion rate up +4% in early data vs. control group
- Identified one payments edge case (see Risks); investigation underway with no customer impact confirmed yet
- Full launch hold in place pending Legal PCI compliance sign-off

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## Key Metrics
| Metric | Current | Target | Trend | Status |
|--------|---------|--------|-------|--------|
| Rollout Coverage | 10% | 100% | → | 🟡 |
| Conversion Rate (new flow) | +4% vs. control | +5% | ↑ | 🟢 |
| Payments Edge Case Incidents | Under investigation | 0 | — | 🟡 |
| PCI Review Status | In review | Approved by Tue | → | 🟡 |

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## Risks & Blockers

**HIGH: PCI Compliance Review (Legal Gate)**
- **Impact**: Full launch cannot proceed until Legal signs off; delays 100% rollout beyond Tuesday if review slips
- **Mitigation**: Review is scheduled and in progress; Product is on standby to address any findings immediately
- **Help Needed**: **Legal stakeholders** — please confirm Tuesday EOD as the firm completion date, or flag if timeline is at risk by Monday so the team can adjust launch planning

**MEDIUM: Payments Edge Case Under Investigation**
- **Impact**: Specific scenario in the payments flow is producing unexpected behavior; scope and customer impact not yet confirmed
- **Mitigation**: Engineering is actively investigating; rollout held at 10% as a precaution; no customer-facing errors or failed transactions confirmed to date
- **Help Needed**: **Support leads** — if you receive any customer complaints related to checkout errors or payment failures this week, escalate to [PM/Engineering contact] immediately rather than routing through standard queue

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## Upcoming Milestones

**Next 30 Days:**
- PCI review complete (Tuesday, [date])
- Payments edge case resolved (targeting this week)
- Full 100% rollout (targeting end of week, contingent on above)
- First full-week conversion data at scale (following week)

**Next 90 Days:**
- Post-launch iteration based on production data
- Conversion optimization pass based on full-traffic learnings
- Evaluate checkout improvements for mobile app

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## What Each Team Should Know

**Sales**: Early conversion data is encouraging (+4%) — this is directionally positive for pipeline-to-close metrics, though it's too early to quote confidently. Hold on using checkout performance in customer conversations until we're at full rollout.

**Support**: One payments edge case is under investigation. Watch for any customer-reported checkout or payment errors and escalate immediately (do not hold for standard ticket review). We'll send a separate escalation guide by EOD today.

**Exec**: We're on track for full launch this week if Legal clears PCI by Tuesday and the engineering investigation closes cleanly. If either slips, expect a 3–5 day delay to launch. No decision is needed today — Monday will be the go/no-go checkpoint.

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**Questions?** Reply here or ping [PM name] directly on Slack.
**Next update**: Monday go/no-go decision summary.
